I. Preliminary Statement
These terms govern the use of the enterprise advising system known as Orange SUccess and built upon the Starfish EARLY ALERT™ and Starfish CONNECT™ systems. Users enter and share information about students’ academic performance and other issues related to advising. All system users are responsible for reading, understanding, and abiding by these terms. Access to the system and the information it contains is a privilege and requires that individual users act responsibly to preserve the integrity and privacy of student records. These terms outline what kinds of information should and should not be shared on the system, the rules for permissions and access, and the expected purposes and uses of the information shared on the system. By using the enterprise advising system Orange SUccess, you agree to the terms set forth herein.
II. Reason for Terms/Purpose
The purpose of these terms is to govern the ways in which students, faculty, and staff may use the Orange SUccess enterprise advising system, and to address important questions about privacy and access to information stored on the system. The Family Educational Rights and Privacy Act of 1974 (FERPA) provides information about what student records may be shared, to whom, and under what circumstances. University policy regarding FERPA appears here:
- Acceptable Use of Orange SUccess
The enterprise advising system provides a mechanism to enhance communication among faculty and staff concerning students’ academic performance. To enable this function, users place factual information (not assumptions or observations) pertaining to academic performance on the system to share with other users who are involved in promoting student success. The system provides a mechanism for faculty and staff to raise alerts about non-academic issues or concerns.
- Prohibited Use of Orange SUccess
- Privacy and Access
Faculty and advisor notes created and maintained in Orange SUccess are to be kept in accordance with FERPA, University regulations, and these terms. University staff members have access to information on the Orange SUccess system based on approved security granted with their associated roles and with the expectation that FERPA training has been completed. Starfish is not intended to be the primary repository and therefore not subject to University retention policies. Access to the student record is lost after a student graduates.
Users should only access information on the system that pertains to students for whom they have professional academic responsibility. This includes, but is not limited to, instructors for whom the student is enrolled in one or more of their courses, faculty or staff advisors who have responsibility for a student’s academic plan and progress, administrators in a student’s home school/college or school/college of dual enrollment and other administrative offices, consistent with the University’s Information Technology Resources Acceptable Use Policy. Users who do not have responsibility for a particular student’s academic plan or progress should not access that student’s information.
Information stored on the enterprise advising system should not be shared except as permitted by FERPA which allows sharing of records among “school officials” who have a “legitimate educational interest.” In general, a student has a right to review any academic information created that pertains to him or her. See the details of the University policy regarding FERPA at http://supolicies.syr.edu/ethics/ferpa.htm.
Select all that apply:
☒ Student ☒ Faculty ☒ Staff ☐ Visitors/General Public ☐ Other___________________
All procedures are listed on the Orange SUccess website.
The University reserves the right to modify the procedures as needed.
Starfish EARLY ALERT™, the early warning and student-tracking module of the Starfish platform, collects information and manages concerns about students’ academic performance.
Starfish CONNECT™, the online appointment scheduling and case management module of the Starfish platform, facilitates contact between students and their advisors, instructors, and individuals involved in support services.
Orange SUccess is the web-based advising tool which is the “rebranded” name for Starfish Early Alert and Connect systems.
D. Other Related Policies and Documents
The University FERPA policy is available at http://supolicies.syr.edu/ethics/ferpa.htm.
The University’s Information Technology Resources Acceptable Use Policy is available at http://supolicies.syr.edu/free_speech/IT_resource_acceptable_use.htm
Frequently Asked Questions
Frequently housed questions are listed on the Orange SUccess website at