FAQs

Orange SUccess logo

Frequently Asked Questions

What is the preferred browser/screen reader combination for optimal results?

For our Students, Faculty and Staff using screen readers with Orange SUccess, we  recommend using the following browser/screen reader combinations for optimal results:

PC users – the preferred browser is Mozilla Firefox with JAWS version 17.

Mac users –  the preferred browser is Safari with Voiceover as the screen reader.

How do I schedule an appointment with my advisor?

Login through MySlice (under Student Services > Ask for Help in Orange SUccess) or Blackboard (under Tools > Ask for Help in Orange SUccess. Click on “My Success Network” on the toolbar, then scroll down and find the advisor and click on “schedule appointment”. Then select a day/time that is convenient for you. Click “Sign Up” select a “Reason” for the appointment, add any details and click submit.

What should not be reported in Orange SUccess?

Orange SUccess should not be used to report emergencies, academic integrity issues, student conduct and/or health/wellness issues.

What if I click the Orange SUccess link and get an error message?

If you are an active undergraduate or graduate student attending class on main campus you should not get an error message. However, if you have an issue please send a note to orangesuccess@syr.edu and we will work to help you.

How secure is the data and who has access to it?

Data in this “cloud-based” system is stored on servers controlled and maintained by Hobsons, Inc. Outside of the University, two organizations have access: the vendor and their hosting provider. Vendor account managers and escalation engineers have access to data through secure communication channels. No data will be stored outside of the secure hosting facility. No personally identifying information will be ever disclosed to third parties unless legally required.

What security measures are in place to protect student data?

All database and application servers will be hosted in audited facilities with state-of-the-art infrastructure, constant monitoring, and established operational policies. All communications to these servers will use secure protocols. The University will control authentication and the decisions concerning which data are stored on the vendor platform.  Vendor personnel and University personnel will be trained on data security procedures.

What are the facts about FERPA and how do students get access to their records in Starfish?

Students should consult the University FERPA policy (http://supolicies.syr.edu/ethics/ferpa.htm) for information about how to obtain access to their own educational records.

How are FERPA and other student privacy concerns being addressed?

FERPA allows the University to designate campus officials that can be allowed to see portions of a student’s education records. “A school may share education records, or information from education records, with anyone it has deemed a ‘school official’ and has determined to have a ‘legitimate educational interest’ in that information.”

Are there any records that are not considered education records?

The following records are excluded from the definition of education records:

    • “Sole possession” records made by faculty and staff for their own use as reference or memory aids and not shared with others
    • Personal observations of student behavior
    • University law enforcement records
    • Medical and mental health records used only for the treatment of the student
    • Alumni records
    • Peer graded papers and exams prior to the grade being recorded in the instructor’s grade book

None of these records should be entered into or stored in the enterprise advising system.

Are student-related comments and notes covered by FERPA?

It is important for anyone recording “private” notes regarding an interaction with a student to understand that these notes do not fall into the category of “sole possession” records. They are part of the student’s education record and subject to FERPA.

Since FERPA gives the student the right to review any or all of his/her education record, these notes could be included in that review. Therefore, it is important that notes or comments be factual and objective and that University employees who are recording notes or comments avoid making value judgments or using inappropriate language.

How do we access Orange SUccess from home? Do we have to use VPN?

You would access Orange SUccess in the same way by logging into MySlice as you would do on campus.  With just about any “cloud-hosted” solution accessed from a browser, as long as it uses SSL, the data in transit are secure.  Using a VPN tunnel to a campus machine that then uses SSL to connect with Starfishsolutions.com with SSL provides no meaningful benefit.


Non-Attendance reporting FAQ

  1. Why does Syracuse University flag students for non-attendance or stopped attending class/s?

    Federal government provides financial aid for courses the student attends. If a students is paid financial aid for a course not attended, the University is responsible to return the aid back to the federal government and within 30 days of the start of the semester.

  2. How does my instructor determine when to flag me for non-attendance or stopped attending?

    A student who never shows up for a class, not even once, is flagged in Orange SUccess as never attended. A student who shows up to one or more classes and then disappears, is flagged in Orange SUccess as stopped attending.

  3. When would my instructor flag me for non-attendance or stopped attending if I never attends or stop showing up for class?

    During the Early Semester Progress Survey (ESPR) and Mid-Semester Progress survey (MSPR) opening and closing periods respectively.

    Dates are included in the Academic Calendar:https://www.syracuse.edu/wp-content/uploads/academic-calendar-2017-18.pdf

  4. What happens if I get flagged for non-attendance or stopped attending?

    If you were flagged for non-attendance, you need to drop the class by the financial drop deadline, you will be responsible for paying for the class and you will receive an NA (Did not Attend) grade on your transcript. If you have received financial aid for the term, you risk losing part or all of your financial aid.If you were flagged for stopped attending for all of your classes, you may risk receiving and F grade for the class and/or losing part of financial aid received for the term that you were flagged.

    Financial drop deadline dates are included in the Academic Calendar:

    https://www.syracuse.edu/wp-content/uploads/academic-calendar-2017-18.pdf

  5. How would I know if I was flagged for non-attendance or stopped attending?

    You will receive an email from Advising (Orange SUccess) and/or the Office or Financial Aid to alert you.

  6. What do I do if I feel that the flag was an error?

    Once you receive the notification email contact your instructor and/or your advisor as soon as possible to remove the flag.

  7. What do I do if I don’t get a response from my instructor and or my advisor?

    Contact the Office of the Registrar: registrar@syr.edu

If anyone is experiencing an accessibility barrier to using Orange SUccess, please call 315-443-0221 or send an email to orangesuccess@syr.edu. Issues will immediately be reported to our vendor for resolution.